Return & Refund Policy
Return and Refund Policy for International Orders
At HOLISTIC BREW, we want you to be completely satisfied with your purchase. If you're not entirely happy with your order, we're here to help. Our international return and refund policy is designed to ensure a smooth and hassle-free experience for our customers worldwide.
1. Returns and Exchanges: You can request a return or exchange for your international order within 7 days of receiving the product. To initiate the process, please follow these steps:
- Contact our Customer Support team at [ Business.firstname.lastname@example.org ] within the 07 Business days period.
- Provide your order number and the reason for your return or exchange.
- Our team will guide you through the next steps, including providing you with a return shipping address if needed.
2. Eligibility for Returns and Exchanges: To be eligible for a return or exchange, the following conditions must be met:
- The item must be in its original, unused condition.
- The item must be returned in its original packaging, including any accessories or documentation.
- Any tags or labels attached to the item must remain intact.
3. Refund Process: Once your returned item is received and inspected, we will send you an email notification to inform you of the approval or rejection of your refund. If approved:
- For returns: A refund will be processed to your original payment method within a reasonable timeframe. Please note that shipping costs are non-refundable.
- For exchanges: We will ship the replacement item to you, and any price differences will be charged or refunded accordingly.
4. Return Shipping Costs: For international returns, customers are responsible for covering the return shipping costs. However, if the return is due to an error on our part (e.g., wrong item shipped, defective product), we will cover the return shipping costs.
5. Customs Duties and Taxes: Please be aware that any customs duties, taxes, or fees associated with the return or exchange of international orders are the responsibility of the customer. HOLISTIC BREW is not liable for any additional charges incurred during the return process.
6. Contact Us: If you have any questions or concerns about our international return and refund policy, please don't hesitate to contact our Customer Support team at [ Business.email@example.com ]. We're here to assist you and make sure you have a positive experience with HOLISTIC BREW.
This policy is effective as of [ July,15,2023 ] and is subject to change without prior notice. It's recommended to review this policy periodically for any updates.